Verizon’s Broadband Internet Services Rank Highest in J.D. Power Customer Satisfaction Study
Verizon's Broadband Internet Services Rank Highest in J.D. Power Customer Satisfaction Study
Verizon’s consumer broadband services – Verizon FiOS Internet and Verizon High Speed Internet (HSI) – outperform all their competitors when it comes to overall customer satisfaction in the East, according to the J.D. Power and Associates “2009 Internet Service Provider (ISP) Residential Customer Satisfaction Study”SM released Wednesday (Oct. 28). Verizon’s advanced FiOS Internet and its digital-subscriber-line (DSL)-based HSI service outscored 10 providers measured in the East region of the ISP study – including all cable providers – in overall satisfaction and four factors: performance and reliability, cost of service, offerings and promotions, and billing.
The recognition for Verizon’s broadband products closely follows J.D. Power and Associates’ Oct. 7 announcement that Verizon’s FiOS TV was ranked highest in the East Region in the “2009 Residential Television Service Provider Satisfaction Study” for the second consecutive year. In the television study, FiOS outperformed all competitors measured in overall satisfaction and three factors: performance and reliability cost of service, and offers and promotions. The J.D. Power and Associates East region covers Connecticut, Delaware, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island, Virginia, West Virginia and Washington D.C., as well as three other states.
Filed Under: Verizon
