Verizon Adds On-Screen Self-Help Features to FiOS TV Service
Verizon Adds On-Screen Self-Help Features to FiOS TV Service
Verizon FiOS TV customers are getting a new on-screen self-help tool that can diagnose and solve problems with TV services and simplify programming of the remote control. The new TV version of the popular PC-based In-Home Agent self-help tool uses the advanced FiOS network to diagnose issues, report back to customers, and then quickly and automatically fix most problems. The on-screen version is initially available to FiOS customers in Texas, California and parts of the Northeast and Mid-Atlantic. Easily reached from the FiOS TV main menu “help” screen, the In-Home Agent for TV swiftly guides customers through routine tasks such as setting up a remote control or checking for connection and service problems. The TV-based tool can find and report on many home network setup issues that affect TV service such as loose cable connections. With the push of a button, problems are fixed or corrective actions outlined. The tool can also clarify other issues such as sports blackouts or channel availability. The new on-screen agent is being deployed coincident with the current upgrade of the Verizon Interactive Media Guide, being introduced progressively across the FiOS footprint. The video service In-Home Agent is currently available in Massachusetts, Rhode Island, New York, New Jersey, greater Philadelphia and Delaware, along with Texas and California.
Filed Under: Verizon
