Hi all, i have found the following info for updating the MPX phones. A new ROM update is now available from Motorola for all Cingular Motorola MPx220 devices (both Cingular and former AT&T Wireless MPx220 devices).
To access the Motorola MPx220 site click
here.
To access the Motorola page to get more information about the ROM update and to download the System Update Tool click
here.[/b]
In addition, here are FAQs for the System Update Tool:
Q) I am having problems updating my device. Is there an email address or telephone number for support?
A) Please visit
http://motorola.custhelp.com/cgi-bin...nduser/ask.php to submit an email or call (800) 331-6456 for phone support.
Q) I am having trouble installing the driver for my MPx220. Is there an email address or telephone number for support?
A) Please visit
http://motorola.custhelp.com/cgi-bin...nduser/ask.php to submit an email or call (800) 331-6456 for phone support.
Q) On clicking setup.exe I get the message "Are you sure you want to remove the tool and all its components?" Why is this?
A) It is possible you already have the application installed on your PC.
Q) On clicking setup.exe I get the message "You do not have permission to install this application." Why is this?
A) You have to have administrator privileges to install the MPx220 System Update Tool.
Q) Is it possible to change the default target installation directory?
A) Yes, by clicking "browse" on the Choose Destination Location screen at the beginning of installation.
Q) Why does the MPx220 System Update Tool require an ActiveSync connection?
A) ActiveSync is required so that your PC can "talk" to the device before the update process begins.
Q) Why does the MPx220 System Update Tool require an Internet connection?
A) An Internet connection is required to download the appropriate files from the web before they are applied to the device.
Q) Why do I have to tick the agreement before proceeding?
A) You must agree to Motorola’s terms and conditions before using this software.
Q) I am getting the error "Device not detected". What does this mean?
A) Check your ActiveSync connection. Make sure the MPx220 is not requesting user input before proceeding.
Q) Why do I need the USB driver smartfon.inf to run this program?
A) This driver is crucial for interfacing the MPx220 with your PC via the USB.
Q) What is USB?
A) USB stands for Universal Serial Bus, and is currently the most effective "plug in and play" method of connecting a device to your computer.
Q) What information does the MPx220 System Update Tool need to retrieve from my phone?
A) The MPx220 System Update Tool must ascertain what files are needed to apply to the device before they are downloaded from the web. This is achieved by querying the device first.
Q) Will the MPx220 System Update Tool backup the games I have downloaded onto my phone?
A) Third party applications will not be restored. Only SMS Inbox, IE favourites, Contacts,
Appointments, Sound Settings and Home Screen Settings will be restored. Please use ActiveSync to back these files up manually BEFORE the MPx220 System Update Tool is run.
Q) I do not have broadband. Can I still use the MPx220 System Update Tool?
A) Whilst broadband is preferable, it is still possible to download the necessary files on dialup. Please bear in mind that it will take longer (depending on your connection).
Q) Why does the MPx220 System Update Tool erase all my settings?
A) To apply the update, it is necessary for the MPx220 System Update Tool to hard reset the device.
Q) I do not have a data cable. Can I connect to my PC using IR or Bluetooth and run the MPx220 System Update Tool?
A) No. Currently the MPx220 System Update Tool will only run with an ActiveSync connection through a data cable.
Q) What Operating Systems does the MPx220 System Update Tool run on?
A) The MPx220 System Update Tool runs on Windows 2000 and Windows XP.
Q) Why are Windows 98/ME not supported?
A) The tool uses software incompatible with early versions of Windows.
Q) What are the minimum system specifications required to run the MPx220 System Update Tool?
A) The tool will run on any PC capable of running Windows 2000 or Windows XP
Q) My PC isn't downloading the update files, even though I'm connected to the internet.
A) Its possible you have already run the update once (either successfully or unsuccessfully). The MPx220 System Update Tool searches for the files on your system and will not download them again if they are already stored on your hard drive.
Q) Why must I remove the battery from the MPx220 during the update process?
A) This is necessary so that your PC can apply updates directly to the devices ROM.
Q) What does ROM stand for?
A) ROM stands for Read Only Memory, which contains the devices basic firmware and operating system.
Q) Is RAM the same as ROM?
A) No. RAM stands for Random Access Memory which you can read and write your personal data to.
Q) Can I receive calls during the upgrade?
A) No. You must not interfere with the MPx220 whilst the upgrade is in progress. The device will be switched off for most of the process anyway.
Q) Why do I have to remove the battery a second time during an upgrade?
A) If there are two upgrades to be applied. These have to be applied separately.
Q) I can see small white text on my phone during the upgrade. What does it mean?
A) This is normal, and merely part of the Flash loader software that applies the software updates to your device.
Q) Will the upgrade appear on my phone bill?
A) No - there are no calls or downloads made via your phone. The software is downloaded to your PC and then transferred to the MPx220.
Q) I have updated my MPx220 on my PC successfully. Can someone else use my PC to update their phone as well?
A) No, the updates downloaded to your computer are selected for your phone only.
Q) I am not sure if my phone needs to be updated or not. Will my phone be damaged if I run the MPx220 System Update Tool?
A) No, the tool will check your MPx220 first to see if any updates need to be applied.
Q) How long does the upgrade process take?
A) The update itself will take between 5-10 minutes, the downloading of the update files will depend on your connection speed.
Q) Can the MPx220 System Update Tool update any of my other phones?
A) No, the MPx220 System Update Tool is only designed for use with the MPx220.
Q) Can I run other programs at the same time as the MPx220 System Update Tool?
A) It is recommended to close down all other applications before you run the MPx220 System Update Tool.
Q) Will my custom wallpaper be saved and restored after the update?
A) Yes, this will be restored and applied to your device immediately after the update has completed.
Q) Can I leave the MPx220 System Update Tool unattended whilst it runs?
A) The MPx220 System Update Tool does require constant user input, so you should be nearby while the update process takes place.
Q) Will my phone be damaged if I update it twice?
A) No, the tool will not apply any updates to the device if it has already been updated.
Q) I am having trouble running the MPx220 System Update Tool.
A) Uninstall the previous installation of MPx220 System Update Tool, remove the driver, reboot your PC and reinstall the MPx220 System Update Tool.
Q) Downloading the necessary files is taking a long time.
A) Please check your internet connection.
Q) I accidentally pulled out my data cable or internet connection during the upgrade. What should I do?
A) Restart the MPx220 System Update Tool from the beginning.
Q) The backup process is taking some time to complete.
A) It could be that you have a lot of personal data stored in the My Documents folder.
Q) What do the messages that appear at the bottom of the screen during the update process mean?
A) These are the names of the different blocks of data being applied to the device and what stage the process is at.
Q) Why does the ActiveSync connection not appear when the battery has been removed from the phone?
A) This part of the process does not involve ActiveSync. The update files are delivered directly to the device’s ROM.
Q) Does my phone have to have a valid SIM card to run the update?
A) Yes, otherwise the device will not progress beyond the “Invalid SIM” screen.
Q) Are there any file types that are not supported?
A) All of the files within My Documents will be backed up, if you select this option.
Q) I have several different internet connections set up in my web browser. Which one will the MPx220 System Update Tool use to download the updates?
A) The MPx220 System Update Tool will download the update files using the proxy settings of your current internet connection (not the browser default). If you do not connect to the Internet using a dialup account (i.e. on a home [wireless] network), you may have to check the proxy settings by clicking on the LAN settings button (as this is usually configured for corporate access).
Alternatively, if you manually connect the dialup, it's unlikely that your settings will have a proxy configured. For users on home networks, the LAN Settings will take effect which will generally be configured for corporate use. These users should be familiar with switching the proxy on or off as this will be required for normal browsing away from the office.
Q) What is “flash loader”?
A) This is the utility that allows update files to be “burned” to the devices ROM.
Q) I’ve started the update process, but decided I don’t want to finish it right now.
A) Click “cancel” and start the procedure from the beginning at another time.
Q) Can I turn my computer off during the update procedure?
A) No – in fact, if the MPx220 Update Tool is applying the ROM update and your PC is switched off, it could damage your phone.
Q) I keep getting the error “online check was cancelled”.
A) Click “Yes” when the tool asks if you would like to go online and search for the update files (if you click “No” then you will get this error message).
Q) I have an ActiveSync connection, but the tool keeps saying “ActiveSync is currently Disconnected”.
A) Disconnect the data cable from your MPx220 and reconnect it, this should re-establish the ActiveSync connection. If this fails, reboot your machine and re-start the Update Tool.
Q) I cannot get the USB driver to install properly.
A) For full instructions on how to install the USB driver please visit
http://commerce.motorola.com/consume...ingstarted.pdf
Q) Where can I get the USB driver I need for my MPx220?
A) To download the current driver for your MPx229 please visit
http://commerce.motorola.com/consume...s/smartfon.inf
Q) When the tool tells me to boot my MPx220 up, I get a blank screen and the text “Master Reset!”.
A) This is normal – after a ROM update has been applied, the tool sends an instruction to the phone to reset (hence the need to back up your data). Just wait a few seconds and press the power key on your phone and it will boot normally.
Q) My phone will not boot up when I remove the data cable.
A) Check that the battery has sufficient power for a reboot.
Q) I do not have a computer. Can I download the updates over the air?
A) No. These updates must be downloaded and applied to your phone by a PC.
Q) Does ActiveSync need to be set to “Guest” or “Partnership” in order to successfully upgrade the device?
A) Either “Guest” or “Partnership” mode will suffice.
Q) The System Update is not recognising my MPx220, even though ActiveSync appears to be connected.
A) During the development of the System Update application a number of issues have become apparent with 3rd party drivers and utilities. One such utility is ActiveSync.
On rare occasions, ActiveSync can, without any plausible explanation, simply cease to function. This is entirely out of our control. However, when it happens, the only safe solution is to reboot both the PC and the MPx220 device. This means that the MPx220 System Update tool will need to be restarted from the beginning, but tests have shown that such situations do not otherwise affect the MPx220 System Update tool.
Q) My device does not connect properly when the power is off and the battery removed – what should I do?
A) Try uninstalling the driver, reinstalling the MPx220 System Update tool and running it again (you could also try using a different USB port).
Q) After running the System Update, the Time Zone on my MPx220 was set to GMT -8 Pacific, this is not correct.
A) The Time Zone is automatically set to GMT -8 Pacific US as default after the MPx220 ROM has been updated. If you do not choose to backup your Date & Time Zone settings at the beginning of the System Update, then your device will lose your current settings. If you do select this option, after the System Update has been applied your device will have the correct Time Zone configured and the clock set to match the time on your desktop PC.