General Billing Questions for Cricket Wireless

How do I get a copy of my Cricket bill?
For a copy of your bill please visit your nearest Full Service Cricket Store. To locate your nearest Full Service store, click here. When searching for the nearest store, make sure to place a check mark in the radio box next to "Full Service Location". Full Service stores are easily identifiable by the word "Cricket" preceding the store or shopping center name.

Can I change my billing due date?
No. When you establish an account with Cricket® a billing cycle date is automatically issued. Your billing cycle date determines which day each month your payment is due.

Can I have my bill sent to an address that is not in my home calling area?
Yes. A Cricket® Customer Service Representative can assist you in setting up an alternate billing address. Call 1-800-CRICKET® or *611 from your Cricket® phone for assistance.

Can I stop billing while I am on vacation?
Cricket® offers a 1-4 month vacation suspension plan for customers. Customers choosing to take advantage of this option will have their service temporarily suspended and can reactivate their service once returning from vacation. Customers on the vacation suspension plan will have their monthly bill discounted by 75% and will retain their Cricket® phone number. Customers will still be responsible for a monthly payment but at deeply discounted rate.

How do I make a payment if I am on paperless billing?Click on the link to view payment options available to Cricket® customers.
How do I sign up for paperless billing?
Cricket® customers wanting to sign up for paperless billing can:
1. Call 1-800-CRICKET® to speak with a Customer Service Representative.
2. Sign up online by logging in with their account information.

How is airtime charged to my account?
With Cricket® service, customers receive unlimited local incoming and outgoing calls within their service area. Customers whose rate plan does not include unlimited long distance will have airtime charges rounded up to the nearest minute. For example, a long distance call lasting 3 minutes and ten seconds would be rounded up to 4 minutes of airtime usage.

When will I receive my first bill?
Cricket® customers should receive their first billing statement approximately one week after they have activated their Cricket® service.

Will I be billed for service if my account has been suspended for non-payment?
Yes. You will continue to be charged for service and will receive a Cricket® bill while your account is suspended. Upon reinstatement of your account, you must pay the past due balance, if applicable, plus a $15 reinstatement fee

Will I receive a notice of when my bill is due if I am on paperless billing?
Yes. A text message will be sent to your Cricket® phone each month with your due date and amount owed to continue service. Account information is also always available by calling 1-800-CRICKET® or visiting the Manage My Account portion of this website