
10-11-2007, 06:37 PM
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Administrator
Site Admin
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Join Date: Sep 2007
Posts: 256
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The California Attorney General say hell no! Mexico waa!
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Niceeee and thats all i would say to that CA Judge
Quote:
The California Attorney General has announced a settlement with AT&T that ensures that California AT&T customers will no longer have to pay for calls made on a stolen phone, a complaint that often comes sailing into our inbox, but has no easy fix.
Edmund G. Brown Jr., Attorney General of California, says:
"No cell phone company should profit from calls made by thieves or unauthorized users." The judgment states that AT&T must either credit the disputed charges or, in the event that AT&T wants to investigate, inform that customer of:
- The right to have the case investigated within 30 days
- The right to provide information showing a customer did not authorize the calls
- The right not to pay disputed charges during the investigation
- The right to appeal the outcome of an investigation to the California Public Utilities Commission
- The AG encouraged other wireless companies to follow AT&T's lead and offer the same protection to their customers.
- The California AG's office began their investigation into AT&T's stolen phone policy after a consumer complained that they were being held responsible for charges tied to phone calls that originated in Mexico. The consumer had never been to Mexico.
- California AT&T customers who have been involved in a billing dispute over a lost or stolen phone since 2003 are eligible under this judgment, so give them a call.
(Thanks)
http://consumerist.com/consumer/rev...hone-309731.php
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Quote:
Randall Stephenson, AT&T CEO
rs2982@att.com (direct)
randall.stephenson@att.com
phone: 210-351-5401 (direct to his secretary)
fax 210-351-3553
alternate phone: 210-821-4105 (headquarters, press 3, ask for Mr. Stephenson's office)
175 E. Houston
San Antonio, TX 78205
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