The report is accurate. They've been talking about going summary for the last 4 months. The theory that we were given in financial/billing was that it's almost unheard of anymore for people to either not have a computer or access to a computer, so when one is on paperless billing it means that they have access to their call information and such anytime they want it.

However, after talking to one of the guys that works as a trainer for new reps, his take on the news was that it was being done to prevent customer call/call backs. The average cost for att to handle a call (considering power, computers, connection, wages, etc) is about $8 per call. If people have "self-serve" option to be able to view information, and/or make changes to their account, it will also bring down the cost of operations and save the company a buck as well.

My personal suspicion is that the trainer was partially right, but I also think that the report posted above is partially correct as well. I'm sure that with the mammoth novels that iphone billing is, att didn't want to have to fork out the postage costs to mail those suckers out.